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The Apple Retail Shopping Experience
- Shopping and setup support: Customers can receive personalized shopping assistance via chat and phone to find the best products that suit their needs. And for an even more immersive shopping experience, Shop with a Specialist over Video offers a secure, one-way video call to browse the latest Apple products with an Apple Store team member online. After receiving their order, customers can connect with an Apple Specialist online or in-store for Personal Setup to ensure a seamless data transfer experience to their new device and learn how to use key product and software features.
- Configure to order: For customers shopping MacBook Neo, MacBook Air, MacBook Pro, or the latest Studio Display models, Apple offers configure-to-order options, allowing them to select and customize the device to their specific requirements. This includes size, chip, memory, storage, and display height.
- Dedicated business support: Apple Retail’s dedicated Business Team members are available to help small and medium-sized businesses with their technology needs, from personalized product recommendations and bulk purchasing, to seamless setup and ongoing support for their Mac, iPad, and iPhone devices.
- Apple Trade In and carrier deals: Apple offers great ways to save and upgrade to the latest iPhone. With a carrier offer, customers can get up to $400 in credit when they trade in iPhone 11, or up to $599 in credit when they trade in iPhone 13 to put toward an iPhone 17e. With Apple Trade In, customers can get up to $100 in credit when they trade in iPhone 11, or up to $195 in credit when they trade in iPhone 13. There are also great offers available for customers without a device to trade in. Customers can take advantage of these offers by visiting the Apple Store online or an Apple Store location. For carrier offer eligibility requirements and more details, see apple.com/shop/buy-iphone/carrier-offers. To see what their device is worth and for Apple Trade In terms and conditions, customers can visit apple.com/shop/trade-in.
- Shopping with Apple Card: When customers pay with Apple Card, they’ll get 3 percent Daily Cash back on their purchase, all up front. And when they choose Apple Card Monthly Installments at checkout, they’ll pay monthly with 0 percent APR. More information — including details on eligibility, exclusions, and Apple Card terms — is available at apple.com/apple-card/monthly-installments.
- Today at Apple: Customers can learn how to get the most out of their new devices through Today at Apple sessions — free, daily education experiences led by Apple Creatives that inspire possibilities across photography, art, music, coding, productivity, and so much more. These sessions help customers get set up with their devices or learn new skills, whether they’re getting started with Mac or learning how to draw with Apple Pencil on iPad. Participants can register for a Today at Apple session at apple.com/today or drop in to a session in their local Apple Store.
